If you see a points deduction (payment deduction) on your account, this means a survey that had previously been completed was rejected by the client. Upon review of the submitted survey, issues with the data have been found. This can happen for a variety of reasons, for example, poor quality feedback, inconsistent answers. Inconsistent answers can be defined as answers which do not make sense based on the nature of the survey or your previous responses. For example, if a question asks you if you drink coffee and you answer 'Yes', and your response to a subsequent question about your coffee drinking frequency is 'I don't drink coffee'. Other reasons include but are not limited to streamlining, entering fake details, failed quality control within the survey, etc.
When poor quality data is detected clients are left with data they cannot use, resulting in the survey being rejected and the reversal of the payment.
We ask that respondents read each question carefully, review all answers before making a selection. Ensure they are fulfilling all the requirements correctly before proceeding to the next page, take their time, and do not rush through individual questions or the survey as a whole.
If you are asked to provide your thoughts (open answers) on a subject, you should give thoughtful answers, go into as much detail as possible, rather than typing a few words or lines, providing answers that do not make sense or answers that are not related to the question.
You should also only enter real information that is your own, try to limit the selections to those that apply to you personally and/or those in their household (not the entire family). Try not to repeat the same answers such as 'Don't Know/None of the above all the time unless it actually is true in your case.
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